Customer Experience Coordinator
Position Overview
Villwocks Outdoor Living is seeking a detail-oriented and customer-focused Customer Experience Coordinator to support our growing operations. This role serves as a key point of contact for customers while coordinating irrigation service scheduling and supporting daily office functions.
?
The ideal candidate is organized, professional, and able to manage multiple priorities while delivering a high level of customer service.
?
Key Responsibilities
?Irrigation Scheduling & Coordination
-
Schedule and manage irrigation service appointments for a large, active client base
-
Confirm upcoming service appointments with customers in a timely manner
-
Coordinate daily schedules and routes with irrigation crews and the supervisor
-
Perform post-service follow-ups with customers to ensure satisfaction and provide visit summaries
Customer Service & Communication
-
Serve as a primary point of contact for customer inquiries via phone, email, and in person
-
Answer and direct incoming calls to appropriate departments
-
Provide accurate information regarding services, scheduling, and next steps
-
Create and manage customer leads for future service opportunities
Administrative Support
-
Maintain accurate and up-to-date customer records, scheduling details, and service notes
-
Collaborate with internal teams, including operations, sales, and field staff, to ensure efficient service delivery
-
Perform general office administrative tasks as needed
-
Maintain a clean and organized office environment for all administrative staff (kitchenette and bathrooms)
?
Qualifications
-
Previous office or customer service experience required
-
Strong verbal and written communication skills
-
Excellent organizational and time management abilities
-
Ability to multitask and work efficiently in a fast-paced environment
-
Professional, customer-focused demeanor
-
Strong attention to detail and problem-solving skills
-
Proficiency in Microsoft Office; experience with CRM or scheduling software preferred
?
Compensation & Schedule
-
Pay: $16–$18 per hour (based on experience)
-
Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM
?
Benefits
-
401(k)
-
Employee discount
-
Paid time off
?
Work Environment
-
Office-based position with frequent communication with field staff and customers
-
Fast-paced, team-oriented environment with seasonal workflow fluctuations
?
Why Join Villwocks Outdoor Living?
Join a growing team dedicated to delivering high-quality outdoor services and exceptional customer experiences. This role offers the opportunity to be an integral part of daily operations and make a direct impact on customer satisfaction.
??
Work Location: In person
?
Interested? Click below to apply or email info@villwocksoutdoorliving with your resume/information today.????
http://forms.gle/r5ZTEhKLh2KPPvPn6
.png)
